Your product will ship within 24 hours and will arrive within 5-7 business days. If your product does not arrive within the allotted amount of time, please call customer service to address the delay. Although we always strive to make our deliveries as timely as possible, circumstances may arise outside of our control, such as inclement weather, natural disasters, or other postal delays, which may impede a the timely arrival of your product. You agree we are not liable for such delays.

Please contact Customer service at +1-855-827-5386 between the hours of 9am EST - 9pm EST Mon - Sat or by email support@ngnketo.com with any questions regarding your product, payment or return.

In order to be considered for a refund, you must call Customer Service at TOLL FREE +1-855-827-KETO (+1-855-827-5386) before any arrangements will be made to issue a refund. We do require that you agree to send back the product you received in order to receive a full refund for any transaction. Refunds will only be offered for up to 60 days from purchase date, any transaction prior to that shall not be considered for a refund.

Persons with a medical condition, who are pregnant, or have reason to believe they may become pregnant in the next 60 days should not order this product. Refund requests will not be accepted and refunds will not be given for these reasons. You must consult a physician prior to placing an order if you are unsure about whether you can take this product.

All processed orders are subject to a 9.95 processing fee if the charge for the product/order has settled.

All returns are subject to a restocking fee. Accordingly all products have a 8.95 restocking fee, per item, if returned unopened and in good condition.